Privacy Policy

Introduction

At LODUM AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our banking services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email, phone number)
• BVN (Bank Verification Number) - As directed by the Central Bank of Nigeria (CBN), we are required to request customers' BVN to allow opening of accounts and ensure compliance with banking regulations. It is used for KYC (Know Your Customer) purposes only.

How We Use Your Information

• To provide and maintain our banking services
• To process transactions and manage your account
• To verify your identity and prevent fraud
• To improve our services and user experience
• To communicate with you about your account and services
• To comply with legal and regulatory requirements

Data Security

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for all communications
• Secure data storage with bank-level security
• Regular security audits and updates
• Access controls and authentication measures

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of certain communications
• File a complaint with regulatory authorities

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hey[at]lodumai[dot]com